Terms of Use

The ownership of this website www.sachvac.com (hereinafter the Website) belongs to SISTEMA DE ASPIRACIÓN CENTRALIZADA DEL HOGAR, SL, with CIF B79495164 and whose contact details are:

Address: C/ Vereda de los Barros 67 – Pol. Industrial Ventorro del Cano, 28925 Alcorcón (Madrid) Email: info@sachvac.com, hereinafter SACH.

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website and the purchase or acquisition of products on it (hereinafter Conditions).

For the purposes of these Terms, it is understood that the activity that SACH carries out through the Website includes the sale and distribution of vacuum cleaner items.

In addition to reading these Terms and Conditions, before accessing, browsing and/or using this website, the User must read the Legal Notice and the General Terms of Use, including the cookie policy and the privacy policy.

SACH Privacy Policy. By using this Website or by making and/or requesting the purchase of a product through it, the User agrees to be bound by these Terms and Conditions and all of the above. If you do not agree with these terms, you should not use this Website. Please note that these Terms and Conditions may be modified. The User is responsible for reviewing them each time they access, browse, and/or use the Website, as the Terms and Conditions in effect at the time of the product purchase request will apply. For any questions the User may have regarding these Terms and Conditions, they can contact the owner using the contact information provided above or, if applicable, using the contact form.

Accessing, browsing and using the Website confers the status of user (hereinafter referred to interchangeably, individually as User or collectively as Users), and therefore, from the moment browsing begins on the Website, all the Conditions established herein, as well as their subsequent modifications, are accepted, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for the proper use of the Website. This responsibility extends to:

Use this Website only to make legally valid inquiries and purchases or acquisitions.

Do not make any false or fraudulent purchases. If a purchase is reasonably suspected of being of this nature, it may be canceled and the relevant authorities will be notified. Provide truthful and lawful contact information, such as email address, postal address, and/or other details (See Legal Notice).

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The Website is primarily intended for Users residing in Spain. SACH does not guarantee that the Website complies, either wholly or partially, with the laws of other countries. SACH disclaims all liability that may arise from such access, and does not guarantee shipments or the provision of services outside of Spain.

The User may, at their option, formalize with SACH the purchase agreement for the desired products in any of the languages ​​in which these Conditions are available on this Website.

Properly registered Users can purchase on the Website using the established methods and forms. They must follow SACH's online purchase and/or acquisition procedure, during which various products can be selected and added to the cart, and finally, click on "Buy". The User must also fill in and/or verify the information requested at each step, although, during the purchase process, before making the payment, the purchase details can be modified.

The User will then receive an email confirming that SACH has received their order or purchase request, i.e., the order confirmation. If applicable, they will also be notified by email when their purchase is being shipped. This information may also be made available to the User through their personal account on the Website. Once the purchase process is complete, the User consents to the Website generating an electronic invoice, which will be sent to the User via email and, if applicable, through their personal account on the Website. The User may also obtain a copy of their invoice if they wish.

Paper invoice, by requesting it via email to pedidosweb@sachvac.com using the contact spaces on the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain specific sales conditions concerning the product in question and which are shown next to the presentation or, where applicable, image of this product on its page of the Website, indicating, by way of example, but not exhaustively, and depending on each case: name, price, components, quantity, color, details of the products or characteristics, way in which they will be carried out and/or cost of the services; and acknowledges that the making of the purchase order or acquisition materializes the full and complete acceptance of the Conditions.

Unless expressly stated otherwise, SACH is not the manufacturer of the products sold or that may be sold on the Website. While SACH makes every effort to ensure that the information displayed on the Website is correct, occasionally the packaging and/or materials and/or components of the products may contain additional or different information than that shown on the Website.

Web. Therefore, the User should consider not only the information provided by the Website, but also the information available on the labeling, warnings and/or instructions that accompany the product.

Communications, purchase orders, and payments involved in transactions carried out on the Website may be archived and stored in SACH's computerized records in order to build proof of the transactions, in all cases respecting reasonable security conditions and the laws and regulations in force that apply in this respect, and particularly paying attention to the LOPD and the rights that Users have in accordance with the privacy policy of this Website.

All purchase orders received by the user through the Website are subject to product availability and/or to the absence of any circumstance or force majeure event (see clause nine of these Terms and Conditions) affecting the supply of the products and/or the provision of services. If any difficulties arise regarding product supply or if products are out of stock, SACH undertakes to contact the User and refund any amount that may have been paid.

The prices displayed on the Website are final in Euros (€) and include taxes, unless otherwise required by law, especially regarding VAT.

Shipping costs are not included in the final product prices. SACH handles delivery and/or shipping services.

Under no circumstances will the Website automatically add additional costs to the price of a product, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.

Accepted payment methods will be credit card or bank transfer.

SACH uses all available means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL payment system.

In any case, by clicking on “Buy” the User confirms that the payment method used is theirs or that, where applicable, they are the legitimate holder of the card.

In cases where physical delivery of the product is required, deliveries will be made within the territory of Spain (Peninsula and Balearic Islands).

Except in cases of unforeseen or extraordinary circumstances or those arising from product customization, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If, for any reason attributable to SACH, the delivery date cannot be met, the User will be contacted to inform them of this situation. The User may then choose to proceed with the purchase, establishing a new delivery date, or cancel the order for a full refund. In any case, home deliveries are made on business days.

If delivery of the order proves impossible due to the User's absence, the order may be returned to SACH. However, the carrier will leave a notification explaining the order's location and how to arrange for redelivery.

If the User will not be at the delivery location during the agreed time slot, they must contact SACH to arrange delivery on another day.

If 30 days elapse from the date your order is available for delivery, and it has not been delivered for reasons not attributable to SACH, SACH will assume that you wish to withdraw from the purchase and it will be considered terminated. As a consequence of the termination, all payments received from you will be refunded, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by the Website, without undue delay and, in any event, within a maximum of 14 days from the date on which the order was terminated.

The purchase is considered complete.

However, the user should be aware that the transport resulting from the resolution may have an additional cost that may be passed on to them.

For the purposes of these Terms, delivery shall be deemed to have taken place or the order to have been delivered when the User or a third party indicated by the User acquires physical possession of the products, which will be evidenced by the signature of receipt of the order at the agreed delivery address.

The risks associated with the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when SACH receives full payment of all amounts due in relation to the purchase, including shipping costs, or upon delivery, if delivery occurs after SACH has received full payment.

In accordance with the provisions of Law 37/1992 of December 28, on Value Added Tax (VAT), purchase orders for delivery will be considered to be located within the Spanish VAT territory if the delivery address is in Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally established rate in force at any given time, depending on the specific item in question.

The User is informed that if they detect that an error has occurred when entering the data necessary to process their purchase request on the Website, they may modify them by contacting SACH through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact data provided in clause one (General Information).

This information could also be corrected by the User through their personal connection space on the Website.

In any case, before clicking on “Buy”, the User has access to the space, cart, where their purchase requests are noted and modifications can be made.

Similarly, the User is referred to the Legal Notice and Conditions to obtain more information on how to exercise their right of rectification as established in the Personal Data Protection Act.

In cases where the User acquires a product on or through the Owner's Website, they have a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without needing to provide justification.

This withdrawal period will expire 14 calendar days from the day on which the User or a third party authorized by the User, other than the carrier, acquired physical possession of the products purchased on the SACH Website or, if the products that make up your order are delivered separately, 14 days after the date on which the User or a third party authorized by the User, other than the carrier, acquired physical possession of the products purchased on the SACH Website or, if the products that make up your order are delivered separately, after 14 days

natural numbers of the day on which the User or a third party authorized by the User, other than the carrier, acquired physical possession of the last of those products that made up the same purchase order.

To exercise this right of withdrawal, the User must notify SACH of their decision. This can be done, where applicable, through the contact options available on the Website or via:

Address: C/ Vereda de los Barros 67 – Pol. Ind. Ventorro del Cano, 28925 Alcorcón (Madrid). Email: info@sachvac.com

Regardless of the means chosen to communicate their decision, the user must clearly and unequivocally express their intention to withdraw from the purchased product.

To meet the withdrawal deadline, it is sufficient that the communication clearly expressing the decision to withdraw is sent before the corresponding deadline expires.

In the event of withdrawal, SACH will reimburse the User for all payments received, including shipping costs (with the exception of any additional costs chosen by the User for a shipping method other than the least expensive option offered on the Website) without undue delay and, in any event, no later than 14 calendar days from the date on which SACH is informed of the User's decision to withdraw.

SACH will reimburse the User using the same payment method used for the initial purchase transaction. This reimbursement will not incur any additional costs for the User. However, SACH may withhold the reimbursement until the returned products or items have been received, or until the User provides proof of return, whichever occurs first.

The User may return or send the products to SACH

Address: C/ Vereda de los Barros 67 – Pol. Ind. Ventorro del Cano, 28925 Alcorcón (Madrid).

And it must do so without undue delay and, in any event, no later than 14 calendar days from the date on which SACH was informed of the decision to withdraw.

The User acknowledges that they will be responsible for the direct costs of returning the products (shipping, delivery), if applicable. Furthermore, they will be liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

The User acknowledges that there are exceptions to the right of withdrawal, as set out in the

General Law for the Defense of Consumers and Users and other complementary laws.

In any case, no refund will be given if the product has been used beyond simply opening it, if the products are not in the same condition as when they were delivered, or if they have suffered any damage after delivery.

Likewise, products must be returned using or including all their original packaging, instructions and other documents that may accompany them, in addition to a copy of the purchase invoice.

 

Return of defective products or shipping error

This refers to all those cases in which the user considers that, at the time of delivery, the product does not conform to what was stipulated in the purchase order, and that, therefore, they must contact SACH immediately and inform them of the existing nonconformity (defect/error) by the same means using the contact details provided in the previous section.

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, whether a refund or, if applicable, a replacement is warranted.

The full amount paid for any products returned due to a defect, when such a defect is confirmed, will be refunded, including delivery charges and any costs incurred by the User in making the return. The refund will be issued via the same payment method used for the original purchase.

In any case, the rights recognized in the legislation in force at any given time for the User, as a consumer and user, will always be respected.

Guarantees

The User, as a consumer and user, enjoys guarantees on the products that he or she may acquire through this Website, under the terms legally established for each type of product, SACH being responsible for any lack of conformity of the same that becomes apparent within two years from the delivery of the product.

In this respect, products are considered compliant, provided they match the description provided by SACH and possess the qualities presented therein, and are suitable for the uses to which products of the same type are ordinarily put; and exhibit the usual quality and performance expected of a product of the same type. When this is not the case with respect to the products delivered to the user, the user must proceed as indicated in section [section number missing in original text].

Returns of defective products or shipping errors. However, some of the products sold on the Website may have non-homogeneous characteristics, provided that these derive from the type of material from which they have been manufactured, and therefore form part of the individual appearance of the product, and will not be a defect.

On the other hand, it is possible that the User may purchase a product on the Website that is manufactured by a third party or brand. In this case, if the User believes the product to be defective, they may contact the brand or manufacturer responsible for the product to find out how to exercise their legal warranty rights directly with them for two years following delivery. To do so, the User must have retained all information related to the product warranty.

Unless otherwise provided by law, SACH will not accept any liability for the following losses, regardless of their origin:

Any losses that were not attributable to any breach on their part,
Any indirect loss that was not reasonably foreseeable by both parties at the time the purchase order request for the products was formalized.
Similarly, SACH also limits its liability in the following cases:

We take all necessary measures to provide an accurate visual representation of the product on the Website; however, we are not responsible for minor differences or inaccuracies that may exist due to screen resolution, browser issues, or other similar problems.

It will act with the utmost diligence to make available to the company in charge of

The company is responsible for the transport of the product subject to the purchase order. However, it is not liable for damages arising from transport malfunctions, especially due to causes such as strikes, road closures, and in general any other issues inherent to the sector that result in delays.

Loss or theft of the product. Technical failures that, due to unforeseen circumstances or other reasons, prevent the normal operation of the service via the Internet. Lack of availability of the Website due to maintenance or other reasons that prevent access to the service. SACH will use all means at its disposal to carry out the purchase, payment, and shipping/delivery process of the products; however, it is exempt from liability for causes beyond its control, unforeseen circumstances, or force majeure.

In general, SACH will not be liable for any failure or delay in the performance of any of the obligations assumed, when it is due to events that are beyond our reasonable control, that is, due to force majeure.

By using this Website, the User agrees that most communications with SACH will be electronic.

For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notices, information, and other communications that SACH sends electronically comply with the legal requirement of being in writing. This condition will not affect the User's statutory rights.

The User may send notifications and/or communicate with SACH through the contact details provided in these Terms and Conditions and, where applicable, through the contact spaces of the Website.

Similarly, unless otherwise stipulated, SACH may contact and/or notify the User at their email address or at the postal address provided.

No waiver by SACH of any specific right or legal action or failure to require strict compliance by the User with any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or these Terms and Conditions, nor shall it release the User from compliance with its obligations.

These Terms and Conditions and any document expressly referred to herein constitute the entire agreement between User and SACH in relation to the subject matter of the purchase and sale and supersede any other prior agreement, understanding or promise made orally or in writing by the same parties.

We process the information you provide in order to provide you with the requested service. The data

The information you provide will be kept for the years necessary to comply with legal obligations. Your data will only be used for the purposes stated above and will not be transferred to third parties, except for communications to Public Authorities, Bodies or Offices that are consented to by the interested party or a person authorized by them for the proper fulfillment of the obligations arising from the contracted services, or that are required or authorized by law.

SACH guarantees the confidentiality of the personal data contained in its files and will adopt the regulatory measures necessary to prevent, as far as possible, its alteration, loss, unauthorized processing, or access. Once the personal data provided is no longer needed, it will be deleted from our files, and the media on which the personal data was collected will be destroyed or returned to the data subject, as appropriate. No copies of this information will be retained.

If you wish to exercise your rights of access, rectification, erasure or objection, you can do so by contacting us at info@sachvac.com

The User may send SACH their complaints and claims or any other comments they wish to make through the contact details provided at the beginning of these Terms.

In addition, SACH has official complaint forms available to consumers and users, which they can request at any time, using the contact details provided at the beginning of these Terms and Conditions.

Last modified: March 2019.